Conditions of Use

1. Introduction

These Terms and Conditions govern your use of the Hafele Direct website and your purchase of products from Perceptive Fittings Ltd ("we", "us", "our"). By placing an order or using this site, you agree to be bound by these terms. If you do not agree, please do not use this site or place an order.

2. Account Terms

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate, current, and complete information during registration. We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent purposes.

3. Ordering and Acceptance

All orders placed through Hafele Direct are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion. A contract is formed only when we dispatch the goods and send you a dispatch confirmation. Prices and availability are subject to change without notice.

4. Pricing and Payment

All prices are displayed in pounds sterling (£) exclusive of VAT unless stated otherwise. VAT is added at the prevailing rate. Payment is due at the time of order unless credit terms have been agreed in writing. We accept the payment methods listed on our website.

5. Delivery and Risk

Delivery timescales are estimates and not guaranteed. Risk in the goods passes to you upon delivery. We are not liable for delays caused by circumstances beyond our reasonable control. Please refer to our Delivery Information page for full details on shipping options and charges.

6. Returns and Refunds

You have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations. Goods must be returned in original condition and packaging. Custom-made or special-order items cannot be cancelled or returned unless faulty. Refunds will be processed within 14 days of receiving returned goods.

7. Liability

Our liability for any claim arising from the sale of goods shall not exceed the purchase price of the goods in question. We shall not be liable for indirect, consequential, or incidental damages, including loss of profits or business interruption, to the fullest extent permitted by law. Nothing in these terms affects your statutory rights.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Terms last updated: July 2026.