Privacy Notice
This Privacy Policy explains how Perceptive Fittings Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit Hafele Direct or make a purchase. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following information when you use our site or place an order: your name, billing and delivery addresses, email address, telephone number, company name and VAT number (if applicable), payment details (processed securely by our payment gateway), IP address, browser type, and browsing behaviour via cookies.
How We Use Your Information
Your data is used to process and fulfil orders, communicate with you about your orders, provide customer support, manage your account, send marketing communications (only with your consent), and improve our website and services. We do not sell your personal data to third parties.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Essential cookies are required for the shopping cart and checkout to function. Analytical cookies help us understand how visitors use our site. You can manage your cookie preferences through your browser settings at any time.
Data Protection and Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed by PCI DSS-compliant payment service providers. We do not store full credit or debit card numbers on our servers.
Third-Party Disclosure
We may share your data with trusted third parties solely for the purpose of processing your order, including couriers and delivery partners, payment processors, and IT service providers. These third parties are contractually bound to handle your data securely and only for the specified purposes.
Your Rights
Under UK data protection law, you have the right to access, rectify, erase, or restrict the processing of your personal data. You also have the right to data portability and to withdraw consent at any time where we rely on consent to process your data. To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: Perceptive Fittings Ltd, [Your Address], or email privacy@hafele-direct.co.uk.
Policy last updated: July 2026.